Ftn11 takes every member's privacy seriously. This document transparently explains how we collect, use, store and protect your personal information in accordance with international security standards.
Ftn11 ("we", "Platform" or "ftn11") is committed to protecting the privacy and security of every member's personal data. This Privacy Policy describes our practices regarding the collection, use, disclosure and protection of your personal information when you register, log in or interact with the ftn11 platform in any way.
As a platform serving Malaysian players, ftn11 understands the importance of user trust and regards data protection not merely as a legal obligation, but as part of our moral responsibility to our loyal player community. We apply rigorous international security standards and undergo regular security audits to ensure your data remains protected at all times.
This Privacy Policy applies to all ftn11 channels, including the main website, iOS and Android mobile apps, email communications, customer support via live chat, and all other platforms operated by ftn11. Please read this document carefully and contact our team if you have any questions.
Ftn11 only collects personal data that is strictly necessary for the stated purposes. We do not collect excessive or irrelevant information. The following are the categories of data we collect:
a) Data you provide directly:
b) Data collected automatically:
c) Data from third-party sources:
Every piece of data we collect has a clear and lawful purpose. ftn11 uses your personal information for the following purposes:
| Purpose of Use | Legal Basis | Description |
|---|---|---|
| Account management | Contract performance | Creating, verifying and managing member accounts |
| Transaction processing | Contract performance | Securely processing deposits, withdrawals and bonuses |
| KYC Verification | Legal obligation | Meeting anti-money laundering compliance requirements |
| Platform security | Legitimate interest | Detecting fraud, collusion and suspicious activity |
| Service communications | Contract performance | Sending transaction notifications, account updates and support communications |
| Marketing (with consent) | Consent | Informing you of relevant promotions and offers if you have opted in to receive them |
| Service improvement | Legitimate interest | Analysing usage patterns to enhance the gaming experience |
Ftn11 does not use fully automated decision-making processes that materially affect you without human involvement. Every significant decision, such as account closure or withdrawal rejection, involves review by trained staff.
Ftn11 does not sell, rent or trade your personal information to any third party for their own commercial purposes. However, there are certain situations where we need to share your data with selected parties:
All third parties receiving data from ftn11 are required to apply data protection standards equal to or higher than our own. ftn11 only works with service providers that have passed our security review.
Ftn11 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by law. Standard retention periods are as follows:
The technical and organisational measures we apply to protect your data include:
Ftn11 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
We use several types of cookies for different purposes:
You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the ftn11 platform and your overall gaming experience. For more information on managing cookies, please refer to your browser's help guide.
As a ftn11 member, you have the following rights regarding your personal data. We respect and facilitate the exercise of these rights:
You have the right to request a copy of the personal data we hold about you at any time.
You may request the correction of inaccurate or incomplete data in your account profile.
You may request the deletion of your personal data in certain situations, subject to our legal obligations.
You may request that we restrict the processing of your data under circumstances specified by law.
You have the right to receive your data in a structured, machine-readable format for transfer to another platform.
You may object to the processing of your data for direct marketing purposes at any time.
To exercise any of the above rights, please contact the ftn11 privacy team via live chat on the platform or our official email. We will respond to your request within 30 business days. In complex cases, this period may be extended with notice to you.
Ftn11 reserves the right to review and amend this Privacy Policy from time to time in line with changes in law, technology or our business practices. Any material amendments will be communicated to you via:
The "Updated" date at the top of this document reflects the latest version of the Privacy Policy. We encourage you to review this page periodically. Your continued use of the ftn11 platform after any amendments take effect will be considered your acceptance of the latest version of this policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, do not hesitate to reach out. The ftn11 privacy team is always here to help:
For privacy complaints that cannot be resolved internally, you have the right to refer the matter to the relevant data protection supervisory authority in your jurisdiction.
OUR DATA PROTECTION
We invest in the best technology and processes to ensure your privacy is protected at every moment you spend on the ftn11 platform.
All data transmitted between your device and ftn11 servers is protected by 256-bit SSL encryption — the same standard used by leading banking institutions worldwide.
The ftn11 identity verification process uses internationally recognised KYC technology, ensuring only legitimate users can access the platform and protecting all members.
Ftn11 has never and will never sell or rent your personal information to third parties for marketing purposes. Your data belongs entirely to you.
Ftn11's security systems operate around the clock to detect and address any threats or suspicious activity before they affect your account.
Ftn11's data protection systems are regularly audited by independent third-party security certification bodies to ensure compliance with the latest international standards.
Ftn11 provides easily accessible privacy settings in your account to manage communication preferences, data permissions and security settings according to your preferences.
Register your ftn11 account with confidence – your personal data is protected by best-in-class security technology. Enjoy over 1,500 games in a safe and transparent environment.